Block Imaging Parts & Service, based out of Lansing, Michigan, provides quality used medical imagery equipment parts as well as extended service contracts on complete systems. Originally a part of Block Imaging International, Block Imaging Parts & Service is rapidly growing as an industry leader because of their commitment to customers and also their drive to secure and deliver great parts and service for their clients.
When a client calls in for a medical part or service on one of their machines, it is an urgent need. Block Imaging Parts & Service is constantly improving their resources and access to information in order to provide the best and fastest service for their clients.
Endless Mountain Solutions is proud to partner with Block Imaging Parts & Service.
If you have a sales force, you want to develop flexible processes that give your sales team incentive to do what they do best, sell. However, if you use package software you are constrained to the processes which come with the product. Typically this is not the most conducive to your needs. Block Imaging Parts & Service faced such a challenge with their SAP system.
When a client is looking for a product you sell, excessive time can't be wasted searching for it. This is the problem Block Imaging Parts & Service faced daily. Having multiple inventory sources to draw from required too much time to search efficiently. In addition, there was not a good mechanism to pass off requests to other team members for checking inventory quantities and customer follow up. Endless Mountain Solutions was able to work with Block Imaging Parts & Service to determine the best platform for building this tool. Numerous options were looked at, including SAP addon's and desktop applications. However, the desire to be able to take these search capabilities anywhere immediately led to the selection of a private website as the best solution.